Just Seven Things

Exploring why and how we do what we do, and how we can do it better

Archive for the tag “HBR”

The Secret to Ensuring Follow-Through – Peter Bregman – Harvard Business Review

“handoff checklist” — questions that the person handing off work must ask the person taking accountability for delivery:

Handoff Checklist

  1. What do you understand the priorities to be?
  2. What concerns or ideas do you have that have not already been mentioned?
  3. What are your key next steps, and by when do you plan to accomplish them?
  4. What do you need from me in order to be successful?
  5. Are there any key contingencies we should plan for now?
  6. When will we next check-in on progress/issues?
  7. Who else needs to know our plans, and how will we communicate them?

via The Secret to Ensuring Follow-Through – Peter Bregman – Harvard Business Review.

A Personal Conflict: Handling the Stress of Business Growth with the Demands of Leadership

A very personal conflict reflected in recent 360 feedback I received from my managers and fellow directors is well covered in Harvard Business Review’s June 2009 leader: How to Be a Good Boss in a Bad Economy

Robert Sutton found that people placed in authority become less mindful of others’ feelings and needs whilst those in subordinate positions devote immense energy to watching and interpreting the actions of leaders.

He suggests a useful framework to get bosses focused on what their people need from them: predictability, understanding, control and compassion.

1. Predictability: as much information as you can. Preparation reduces suffering and they can relax in the meantime

2. Understanding: explain why changes are necessary, and how it will affect routines. Internal communication should be simple, concrete and repetitive

3. Control: don’t frame an obstacle as too big, too complex, or too difficult to overcome: people will be overwhelmed and will freeze in their tracks. Break down into less daunting components

4. Compassion: tend to peoples’ emotional needs, however hard you are finding the process as a leader

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